⚖️ Legal Framework: This Privacy Policy complies with Kuwait Law No. 20 of 2014 (Electronic Transactions Law), Kuwait Law No. 63 of 2015 (Cybercrime Law), and applicable CITRA regulations and guidelines.
1. Introduction
Welcome to Q8Miles ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (https://q8miles.com) and our flight search services.
We are committed to protecting your personal data in accordance with Kuwait Law No. 20 of 2014 (the Electronic Transactions Law), Kuwait Law No. 63 of 2015 (the Cybercrime Law), and the guidelines issued by the Communication and Information Technology Regulatory Authority (CITRA) [citation:1][citation:5][citation:6].
✅ Our Commitment to You: Q8Miles never sells your personal information, search history, or IP address to third parties. We do not require registration to search flights, and we never store your payment details. When you book a flight, you are redirected to our partner's secure website — we never see your credit card information.
2. Information We Collect
We collect information that you voluntarily provide to us when you use our services, as well as certain information automatically when you visit our website.
2.1 Information You Provide to Us
- Flight Search Information: Departure city, destination, travel dates, number of passengers, and trip type (round-trip or one-way).
- Contact Information: When you contact us via our contact form or email, we collect your name, email address, and the content of your message.
- Newsletter Subscriptions: If you subscribe to our newsletter (if offered), we collect your email address.
2.2 Information Collected Automatically
- Usage Data: Pages visited, search queries, time spent on pages, and referral sources.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies to enhance your browsing experience and analyze website traffic.
2.3 Information from Third Parties
When you click through to book a flight, you are redirected to our partner airline or travel site. Those third parties may collect additional information directly from you subject to their own privacy policies.
3. How We Use Your Information
We use your information for the following purposes, in compliance with Kuwait law and CITRA guidelines:
- To Provide and Improve Our Services: Process your flight searches, display relevant results, and improve our search algorithms.
- To Communicate With You: Respond to your inquiries via our contact form or email support.
- To Analyze Website Performance: Monitor usage patterns, troubleshoot issues, and enhance user experience.
- To Comply with Legal Obligations: Respond to lawful requests from Kuwaiti authorities as required by law.
📋 Legal Basis for Processing: Under Kuwait Law No. 20 of 2014, we collect and process your personal data only with your consent and for the specific purposes stated at the time of collection [citation:3][citation:6]. You have the right to withdraw your consent at any time by contacting us.
4. How We Share Your Information
We do not sell your personal information. We share your information only in the following limited circumstances:
- With Your Consent: When you click "Search" and select a flight, you are redirected to our partner airline or travel site. Those partners have their own privacy policies.
- Service Providers: We use third-party service providers (e.g., hosting, analytics) who process data on our behalf under strict confidentiality agreements.
- Legal Requirements: We may disclose your information if required to do so by Kuwaiti law or in response to valid requests by Kuwaiti authorities (e.g., CITRA, law enforcement).
🔒 Important Note: Q8Miles never receives your credit card or payment information. All flight bookings occur directly on our partner's secure website. We do not store any payment details on our servers.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or damage, as required by Kuwait Law No. 20 of 2014 (Article 35) [citation:3][citation:6]. Our security measures include:
- Encryption: Data transmitted between your browser and our servers is encrypted using TLS/SSL technology.
- Access Controls: Employee access to personal data is restricted based on business requirements.
- Regular Audits: We conduct regular security assessments to identify and address vulnerabilities.
- Secure Data Storage: Personal data is stored in secure environments with appropriate safeguards.
⚠️ Breach Notification: In the event of a data breach that may compromise the security of your personal data, we will notify you and the relevant Kuwaiti authorities (CITRA) within the timeframes required by applicable regulations [citation:1].
6. Your Rights
Under Kuwait Law No. 20 of 2014 (Articles 33 and 36), you have the following rights regarding your personal data [citation:3][citation:6]:
- Right to Access: You have the right to request access to your personal data that we hold.
- Right to Correction: You have the right to request correction of inaccurate or incomplete personal data.
- Right to Deletion: You have the right to request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
- Right to Withdraw Consent: You have the right to withdraw your consent to data processing at any time.
- Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us at privacy@q8miles.com. We will respond to your request within a reasonable timeframe as required by law.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your search preferences
- Analyze website traffic and usage patterns
- Improve website performance and functionality
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
7.1 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Preference Cookies: Remember your settings and preferences.
8. Third-Party Links
Our website contains links to third-party websites (airlines, travel booking sites, hotels, etc.). We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information. Under CITRA regulations, processing of children's data requires parental consent [citation:4].
10. International Data Transfers
Q8Miles is based in Kuwait. When you use our website, your information may be transferred to and processed in Kuwait. When you click through to partner sites for booking, your information may be transferred to countries where those partners operate. We ensure that any international data transfers comply with applicable Kuwaiti laws regarding cross-border data transfers [citation:1][citation:4].
11. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Kuwaiti law. Under Kuwait Law No. 20 of 2014, we regularly verify and update the accuracy of personal data and implement appropriate retention policies [citation:3].
- Search Data: Anonymized flight search data may be retained for analytics purposes.
- Contact Form Submissions: Retained for up to 12 months to respond to inquiries and improve our services.
- Newsletter Data (if applicable): Retained until you unsubscribe.
12. Your Obligations
You are responsible for ensuring that any information you provide to us is accurate and complete. If you provide us with information about another person (e.g., booking a flight for someone else), you must have their consent to do so and inform them about this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
- Email: privacy@q8miles.com
- Contact Form: https://q8miles.com/contact
- Address: Q8Miles, Kuwait
15. Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant Kuwaiti authorities, including:
- Communication and Information Technology Regulatory Authority (CITRA)
- Kuwaiti Public Prosecution (for cybercrime violations under Law No. 63 of 2015)
⚖️ Legal Compliance Notice: This Privacy Policy is designed to comply with Kuwait Law No. 20 of 2014 (Electronic Transactions Law), Kuwait Law No. 63 of 2015 (Cybercrime Law), and applicable CITRA guidelines. Violations of these laws may result in penalties including imprisonment and fines up to KWD 10,000 (approximately \$32,500) [citation:1][citation:8]. Q8Miles is committed to full compliance with Kuwaiti law.
16. Arabic Language Version
In accordance with CITRA guidelines requiring privacy policies to be available in both English and Arabic [citation:4], an Arabic version of this Privacy Policy is available upon request. In the event of any conflict between the English and Arabic versions, the English version shall prevail.